About Us

There is no medicine like hope. No incentive so great and no tonic so powerful as the expectation of something better tomorrow. – Orison Swett Marden

TLCs Are Here To Help

By vision and design, The Villages are filled with energetic, friendly, fun-loving people. However, many normal life occurrences happen which can be stressful, painful and devastating. Loss issues abound as persons lose their good health, financial security, purpose and meaning and partners/spouses through death. Many bear the burden of becoming 24/7 caregivers. Many turn to drugs/alcohol trying to cope with painful circumstances. The coping skills of others are stretched as they deal with addicted partners, alienated adult children or adjusting to being with their spouses on a 24/7 basis. Still others suffer from loneliness, depression, anxiety or other emotional disorders. TLCs can and do help.

TLC Services began in April, 2017. Since then TLCs have served over 5,000 people.


TLC Services is a Nonprofit Organization

Services provided by TLC Services, Inc., are free. We do, however, ask for a small donation per session to cover our expenses (phone, printing, supplies).

We are Service Partners of United Way of Lake and Sumter Counties. United Way pays for TLC’s background checks and insurance and this enables all clinical professionals to get Florida licenses for free.

What is TLC?

This short video is an introduction to the TLC Services organization by Pat Hayes, its founder and director. It talks about our services, coverage area, volunteers and much more .

Who Are TLCs?


TLCs are retired mental health professionals who loved the work they did and want to continue doing what they love by offering their training, skills, talents, experience and expertise to underserved or indigent seniors who struggle with emotional pain and suffering.

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TLCs Have One or More of the following degrees
  • Masters in: Social Work, Counseling, Marriage and Family Therapy, Clinical Psychology, Educational Psychology, Physician Assistant.
  • Doctorates in: Social Work, Clinical Psychology, Education, Human Sexuality, Spirituality.
  • Post-graduate Certificates in: Gerontology, Bereavement, Hypnosis, Psychological Testing, Conflict Dynamics, Domestic Violence, Adlerian Family Counseling, Critical Incident Stress Debriefing (CISD), PTSD, Substance Abuse, NLP, EMDR.
  • Gerontology
  • Bereavement/Loss
  • Domestic Violence
  • Conflict Resolution
  • Stress Reduction
  • Childhood Truama and Abuse
  • Substance Abuse
  • Parenting and Grandparenting
  • Women’s Issues
  • Hypnosis
  • Couple Relationships
  • Families
  • Health and Wellness
  • Chronic Illness
  • Family Discord
  • Group Dynamics
  • Guided Imagery
  • Depression
  • Anxiety
  • Adjustment Disorders
  • Veterans

Using Zoom and YouTube

In these difficult days, TLC is providing free on-line services.  Until the current pandemic subsides, most of our public events take place using Zoom technology.

Many of these presentations and; other sessions are recorded and saved to our YouTube channel.

The Board

The Board, from left to right: Lucille Karatzas LCSW, Secretary; Marie L., MSW; Marion M. LCSW (not pictured), Treasurer; Bonnie Hovel, LCSW, Director of Operations; Dr. Jim Deutch, LCSW, Vice President; and seated: Pat Hayes, LCSW, Founder and Director.